Refund policy

48 Hours Return Policy

We have a 48 Hours return policy, which means you have 48 hours after receiving your item to request a return.

Eligibility for a Return

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Products bought on Clearance sale can only be returned if damaged or defective.

Starting a Return

To start a return, you can contact us at info@aarzu.co. You can always contact us for any return question at info@aarzu.co.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, like custom stitched suits and custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item. 

Exchanges 

We do not offer an exchange facility on any of our products. Only returns.

Refunds

We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method or to a preferred bank account within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 10 business days have passed since we’ve approved your return, please contact us at info@aarzu.co.

Return Pickup Charges

Return pickup charges are standard courier rates and apply according to the reason for the return, return pickup address, and the weight of the item being returned.